How to Fix QuickBooks Error H505 with Simple Steps

QuickBooks error H505 is encountered while running QuickBooks in the multi-user mode. When the error occurs, you may not be able to connect to the server. The error message usually states: QuickBooks has faced a problem and needs to close. The error belongs to the H series errors in QuickBooks and it may come with other H series errors. You need to resolve the error to keep working on multi-user mode on QuickBooks. In case you have also encountered the QuickBooks H505 error, go through this complete article. We have explained what this error is, what causes it, and how you can resolve it.

Table of Contents

Sources of QuickBooks Error H505

Being a common error, you can face the QuickBooks error code H505 because of different reasons. Below we have mentioned all the reasons for which the error is encountered.

In case the ND file is damaged or corrupted, an error can occur.
There are chances that the hosting is not configured properly or is incorrect.
Also, if the DNS settings are not correct.
The other reason for which you can face the QuickBooks H505 error is that QuickBooks DBXX is not working properly on the system.
Moreover, there are chances that the QuickBooks database server manager is not working properly. It may not be able to locate the IP Address of your host system.
Lastly, the error can occur if the firewall is hampering the QuickBooks process.

Points to Keep In Mind

To fix the QuickBooks error H505, there are certain things that you need to assure or keep in mind. We have mentioned a list of all those things below.

First, you need to make sure that you have installed the QuickBooks application correctly on the system.
Other than this, make sure to have a full QuickBooks version with a license manager and database.
Next, make sure to download the Qb application in the server system also. if you won’t, you can not start the Qb application.
Lastly, you need to download the QuickBooks application only from the official website.

Preliminary Steps to Follow to Fix QuickBooks Error H505

Before we present you with all the methods that you need to follow to fix the QuickBooks H505 Error, here are some preliminary steps that you need to follow. Some chances following these steps can fix the error to some extent.

First, you will have to make sure that you have created a backup of your company file.
After this, you need to ensure to update QuickBooks.
Next, you will have to use the Quick fix my program feature from the QuickBooks Tool Hub.
When done, start the QuickBooks database manager server on the system.
In the end, you will have to make sure to modify the settings of the firewall installed so that it does not hamper the QuickBooks processes.

Ways to Troubleshoot QuickBooks Error H505

Now, if the preliminary steps that we have mentioned didn’t help you, here is a list of all the methods that you can use to fix the QuickBooks error code H505. All the methods are mentioned in detail so that you can carry out the process easily.

Solution 1: Employing QuickBooks File Doctor Tool

The QuickBooks file doctor tool can be helpful to fix the common company file issue and network issues that you may face with QuickBooks. So, to fix the QuickBooks Error code H505 is to use the QuickBooks file doctor tool. Complete the process by following all the steps mentioned below.

To start with, you need to make sure that you have installed QuickBooks desktop on the system. Also, you need to make sure to have access to the network. Sometimes you become unable to access the QuickBooks Software, this might cause QuickBooks error code 6123.
After this, you need to download the QuickBooks file doctor tool on the system and then install it on your system by following all the instructions appearing on the screen.
You will now have to run the tool on the system and then click on the Browse option to scan the file.
Choose the scan option to start the scanning process.
Wait for it completely and then check if the error is resolved or not.

Solution 2: Check the Firewall Ports

The next recommended method is to configure the firewall ports. Follow the steps mentioned below.

To start with, you need to press the Windows key and R key together to open the Run Window on the screen.
In the run window, you need to type the control panel to open the control panel on the system.
After this, you need to find the system and security option and then click on it. Under this, you will have to find the option for windows firewall and network protection.

Next, you will have to choose the advanced settings option. Now, choose the inbound rule option. Now, you will have to choose the option to add a new rule.
Now, you will have to click on the Port option and then choose the Next option.
After this, you will have to click on the TCP option.
Once done, choose the version of QuickBooks desktop that you are using.
Now, you need to click on the Next option and start QuickBooks desktop again on the system.
You need to add the ports according to the version of QuickBooks that you are using. It is as follows.
QuickBooks 2015: 56725, 55363, 55367, 8019
QuickBooks 2016: 56726, 55372, 55368, 8019
QuickBooks 2017: 56727, 55373, 55377, 8019
QuickBooks 2018: 56728, 55378, 55382, 8019
QuickBooks 2019: XXXX, 8091
QuickBooks 2020: XXXX, 8091

Solution 3: Modifying System Firewall Settings

As we have mentioned, the firewall installed on the system can hamper the QuickBooks processes and lead to the QuickBooks H505 error. So, you may have to modify the firewall settings. Follow the steps mentioned below to carry out the process.

First, you need to tap on the Windows key. In the search menu, type Control panel.
When the control panel will open on the system, you need to click on the firewall settings option.
After this, click on the option to allow a program via the system’s firewall.
Now, you need to select the add program option and then add the QuickBooks 20XX in the exception list.
When done, start the system again and also, start QuickBooks.
Check if the error is resolved or not.

Solution 4: Use the Company File from a New Folder

To resolve the QuickBooks error H505, you can create a new folder and move your file to the new folder. Follow the steps mentioned below to carry out the process.

First, you will have to go to your host system. Now, on the system, you will have to create a new folder.
Next, when you have created the folder, you will have to make sure that Windows is getting entry permissions for the folder.
After this, you will have to move the .qbw file to the new folder that you have created.
When done, you will have to start the multi-user mode on the system. Finally, open your company file.

Solution 5: Set Up QuickBooks Hosting

Now, the next method is to make sure that the hosting settings for QuickBooks are correct. For this, follow the steps mentioned below.

First, you will have to start QuickBooks again on your server.
After this, you will have to start QuickBooks on the systems connected via the multi-user mode.
Now, you need to select the File option, and then under this, choose the Utility option.

Look for the option to stop hosting multi-user access option,
Next, you will have to choose the option to turn on hosting on one system and then choose the utility option.

Steps to Verify QuickBooks Services

To start with, you need to hit the windows key and R key together. The run window will then open on the screen. If the windows OS becomes damaged the then it might cause errors such as QuickBooks Error Code 6123.
Now, you need to type MSC in the Run window and then press the enter key.

After this, look for the services.MSC option and then find the QuickBooks DBXX service.
When done, you will have to double-click on it and then choose the startup option as Automatic.
Now, you will have to go to the recovery option.
Next, you need to choose the option to start the QuickBooks DBXX service manually. In case you are not able to do it once, repeat it.
When done, hit the OK button to save the changes.
Now, you will have to repeat all the steps for QBCFMonitorService.
Next, you will have to start QuickBooks in the multi-user mode and then you will have to find the QuickBooks DBXX service and make sure it has enough permissions.

Solution 6: Start QuickBooks Database Server Manager

Running the QuickBooks database server manager can help you to resolve the QuickBooks H505 error. You can either download it individually or you can simply use the QuickBooks Tool Hub to start it on the system. Below we have mentioned all the steps that you need to follow to start QuickBooks database server manager with the help of the Quickbooks tool hub.

First, you will have to end the QuickBooks process, if running.
After this, you will have to visit the official QuickBooks website and then download the QuickBooks tool hub on the system.
Make sure to save the file on the desktop.
After this, you need to open the downloaded file and agree to the terms and conditions. Also, follow all the instructions appearing on the screen to complete the installation process.
Now, double-click on the icon and start the tool on the system.
In the tool window, you need to choose the network issues option.
Next, you will have to choose the option for QuickBooks database server manager. If it is not already installed on the system, a prompt will appear on the screen to download the same.
Now, if your company file folder is already selected, choose the start scan option. If not, click on the Browse option and then redirect the tool to the company file folder. Finally, click on the start scan option.
After this, you will have to wait for the process to complete. When complete, you will have to start QuickBooks on any workstation. Click on the File option and then choose the utility option. Also, choose the option to switch to multi-user mode.

Solution 7: Verifying the Services Running on Server

The next option is to make sure that the QuickBooks services are active on the server, Below we have mentioned all the steps that you need to follow for the QuickBooksDBXX service.

To start with, you need to click on the start option on your sever system.
After this, you need to open the run window on the screen.
In the run window, type services.MSC and then hit the enter key.
Now, you need to look for the QuickBooksDBXX and then double-click on it. here, XX is the version of QuickBooks that you are using.
Under the startup type option, you will have to select the automatic option.
Next, you need to make sure that the status of the service is running. In case it is not started, you need to start it.
After this, click on the option for recovery and then choose to start the service from each drop-down menu: First failure, Second failure, subsequent failure.
When done, click on the apply option and then click on the Ok option.
In the end, you need to repeat all these procedures for QBCFMonitorService.

Solution 8: Modify the Host File

Now, if the above solutions didn’t help you, this method will be helpful for you. In this method, you need to modify your host file. Follow the steps mentioned below to carry out the process.

To begin with, you need to press the Windows key and R key together and the run window will open on the system.
After this, you need to type cmd in the Run window and then press the enter key. Now, the command prompt will open on the screen.

Next, you will have to enter ipconfig/all and then press the enter key.
Now, the IP address and the hostname will appear on the screen, and then you need to type it somewhere. In case you are using QuickBooks in multi-user mode, you will have to repeat this process for all the systems.
When done, follow the below-mentioned steps to edit the file.
For this, you will have to end the QuickBooks process. Now, choose the start menu on the screen.
After this, you need to visit the path: C:\Windows\Systems32\Drivers\Etc or C:\Windows\Syswow64\Drivers\Etc.
Now, if you fail to get the windows folder, you will have to click on the View option. After this, choose the option to open with and then choose to open with Notepad.

When done, you will have to type the IP address and the name of the system. Remember to press the tab key rather than the space key.
Next, save the changes made and also, open the QuickBooks application again in the multi-user mode.

To Conclude

Following the methods that we have mentioned above will surely help you to resolve the QuickBooks error H505. If you still face the error, you can seek help from a technical expert. We hope that this article has benefitted you.